Privacy Policy

TLC Growth Agency ("we," "us," or "our"), a product of TLC Construction & Development LLC, respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you visit our website, contact us through chat, submit a form, book an appointment, or purchase a plan, we may collect:

• Name, phone number, and email address
• Business name and details you provide during onboarding
• Messages you send through our chat widget, SMS, or contact forms
• Payment information processed securely through Stripe (we do not store full card numbers)
• Standard website usage data (pages visited, browser type, general location) via cookies and similar technologies

How We Use Your Information

• To respond to inquiries and provide the services you request
• To set up, deliver, and support your account once you purchase a plan
• To send appointment confirmations, account updates, and service-related communications
• To send marketing or promotional messages, only where you have consented (including SMS, in compliance with applicable carrier and TCPA requirements)
• To improve our website and services

SMS & Communication Consent

If you provide your phone number and opt in, you may receive SMS messages related to appointment scheduling, follow-up, and service updates. Message and data rates may apply. You can opt out at any time by replying STOP to any message. We do not sell or share your phone number with third parties for their own marketing purposes.

Advertising & Cookies

We may use tracking technologies, including the Meta (Facebook/Instagram) pixel, to measure the performance of our advertising and to show relevant ads to prior visitors. You can control cookie preferences through your browser settings, and you can manage ad preferences directly through Meta's ad settings.

How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g., GoHighLevel for CRM/automation, Stripe for payment processing)
• Law enforcement or regulators, if required by law
• A successor entity in the event of a business sale, merger, or transfer

Data Retention

We retain your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time by contacting us.

Your Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. To make a request, contact us using the information below.

Contact Us

If you have questions about this Privacy Policy, contact us at [email protected] or by mail at TLC Construction & Development LLC, 19550 International Blvd Ste 210, SeaTac, WA 98188.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.